AirAsia Philippines Cargo Tracking

Note : If you have any queries, you can Check out related FAQ.

The Format of the number consists 11 digits. For Example. 555 -64385724 . In above Example, First three is carrier code, next seven is the serial number and last is check digit. ( This may differ depending on your service )

Advancements in Air Cargo: AirAsia Philippines’ Service Portfolio​

AirAsia Philippines, through its logistics arm Teleport, efficiently transports a wide range of goods across its extensive network, covering over 160 cities in Asia and beyond.

Specialized Solutions

To cater to specific industry requirements, AirAsia Philippines offers:

• Teleport Fresh: Ensures the safe transport of perishable goods, maintaining freshness throughout the journey.

• Teleport Pharma: Provides temperature-controlled environments for pharmaceutical products, adhering to stringent handling standards.

• Teleport Live: Facilitates the secure and humane transportation of live animals.

• Teleport Priority: Offers expedited handling for urgent shipments, ensuring prompt delivery.

These tailored solutions demonstrate AirAsia Philippines’ commitment to accommodating various cargo needs with precision and care.

Digital Interlining

In collaboration with Freightchain, AirAsia Philippines has embraced digital interlining, allowing for seamless booking and coordination across multiple airlines. This innovation enhances connectivity and efficiency in cargo transportation, providing customers with more options and streamlined processes.

Ground Handling Partnerships

To ensure smooth operations on the ground, AirAsia Philippines has partnered with reputable ground handling agents, such as Asia Airfreight Terminal (AAT) in Hong Kong. These collaborations enhance cargo handling efficiency and reliability at various destinations.

Cargo Tracking and Management

Customers can monitor their shipments in real-time using AirAsia’s cargo tracking systems. By entering the Air Waybill (AWB) number, shippers receive timely updates on their cargo’s status, ensuring transparency and peace of mind.

Technology-Driven Logistics

AirAsia has transitioned to Unisys’ cloud-based Logistics Management System (LMS), replacing legacy systems to enhance efficiency and scalability. This modernization supports the growing cargo business by providing centralized information management and visibility across all affiliates.

Emergency Response and Charter Operations

Demonstrating adaptability, AirAsia Philippines has utilized its aircraft for chartered flights during emergencies, such as transporting essential supplies and personal protective equipment during the COVID-19 pandemic. This capability underscores their readiness to support critical logistics needs in challenging times.

Through these diverse offerings and strategic partnerships, AirAsia Philippines continues to strengthen its position as a reliable and innovative player in the cargo industry, meeting the evolving demands of its customers.

Navigating AirAsia Philippines Cargo Support: A Customer’s Guide

Online Support

AirAsia provides a comprehensive online support system accessible through their support page. Customers can interact with “Ask Bo,” the AI-powered chat assistant, available 24/7 to address a wide range of inquiries. To access this feature, visit the AirAsia Support page.

Sales Office Contact

For direct assistance, customers may reach out to the AirAsia Sales Office in Manila:

• Address: GTI Building, Andres St. near corner Adriatico St., Brgy. 704 Zone 077, Malate, Manila 1004, Philippines

• Operation Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)

• Contact Number: (+63) 282472047

Mobile Application

Customers are encouraged to download the AirAsia MOVE app (formerly AirAsia Super App) for a seamless experience in managing bookings, tracking cargo, and accessing customer support. The app is available for both iOS and Android platforms.

Email Inquiries

For media-related queries, contact [email protected]. Please note, this email is strictly for media inquiries; for customer support, utilize the channels mentioned above.