1)” I do not have my cargo tracking number, is it still possible to track my package ?
Ans. Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper’s reference number, you can use our online Shipper’s Reference Tracking service.
2) When I attempted to track my Cargo package , I received an invalid waybill error message. Why?
Ans. There could be due to different reasons. The Cargo Tracking Waybill for the particular time is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again.
3) The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?
Ans. The Pickup and Delivery destinations shown on the Cargo tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be guaranteed that your cargo shipment is being delivered to the desired given destination provided by yourself. When you completed the waybill for your shipment(s).
4) My shipment is showing “Custom status updated” from the destination, even though the shipment just left the country. What does this mean?
Ans . This status provides an indication of the clearance processing from the destination. Please click in to the Further details of your cargo shipment to open and see additional information available. This checkpoint allows you to see very early if there is additional information required by customs for clearance.