Etihad Cargo Tracking

Note : If you have any queries, you can Check out related FAQ.

The Format of the number consists 11 digits. For Example. 555 -64385724 . In above Example, First three is carrier code, next seven is the serial number and last is check digit. ( This may differ depending on your service )

Etihad Cargo, the air freight division of Etihad Airways, offers a diverse range of services tailored to meet the unique requirements of businesses and individuals worldwide. Below is an overview of their key offerings:​

1. Shipment Tracking

Etihad Cargo provides a robust shipment tracking system that allows customers to monitor their cargo in real-time. By entering the Air Waybill (AWB) number on their Shipment Tracking page, customers can receive up-to-date information on the status and location of their shipments. ​

2. FastTrack

Designed for urgent shipments, FastTrack ensures expedited handling and priority delivery. This service is particularly beneficial for time-sensitive goods, providing a streamlined process from origin to destination. Customers can book FastTrack services through Etihad Cargo’s 

3. Personal Cargo

Etihad Cargo’s Personal Cargo service caters to individuals looking to ship personal belongings, gifts, or other non-commercial items. The service offers flexibility in booking and handling, ensuring that personal shipments receive the attention they require.

4. Charter Services

For shipments requiring dedicated capacity or specific routing, Etihad Cargo offers Charter Services. This service is ideal for large, heavy, or specialized cargo that cannot be accommodated on regular flights. Customers can inquire about charter options by contacting Etihad Cargo’s 

5. Repatriation Service

Etihad Cargo’s Repatriation Service assists in the transportation of human remains, offering a compassionate and efficient solution during difficult times. The service includes coordination with relevant authorities and adherence to all necessary protocols.

6. Etihad Airport Services

Beyond air cargo, Etihad offers a range of airport services including ground handling, lounge services, and more. These services are designed to enhance the travel experience for both passengers and airlines. Information is available on their page

7. Electronic Monitoring Devices

For shipments requiring temperature control or monitoring, Etihad Cargo provides Electronic Monitoring Devices. These devices ensure that sensitive cargo remains within specified conditions throughout transit. Customers can request approval for new devices by contacting

Etihad Cargo Customer Care Details

Etihad Cargo is committed to providing exceptional customer service. For inquiries or assistance, customers can reach out through the following channels:​

Inside the UAE:

• Email: [email protected]​Etihad Cargo+1Etihad Cargo+1

• Phone: +971 2 5112600​

International Customers:

• Email: Cargocontact@etihad

• Phone: +971 2 5990099​

For escalation matters, Etihad Cargo provides dedicated email addresses to ensure prompt resolution:​

• UAE Escalations: [email protected]​

• International Escalations: [email protected]​