Air Austral Cargo Tracking

Note : If you have any queries, you can Check out related FAQ.

The Format of the number consists 11 digits. For Example. 555 -64385724 . In above Example, First three is carrier code, next seven is the serial number and last is check digit. ( This may differ depending on your service )

Shipping with Air Austral: What You Need to Know

Comprehensive Cargo Solutions

Air Austral provides tailored solutions for various shipment needs, including parcels, goods, personal items, and more. Their modern fleet, featuring Boeing 777-300 ER and 777-200 LR aircraft, can transport up to 18-20 tons of freight on the Paris-Réunion route, ensuring safe and efficient delivery of merchandise.

Specialized Vehicle Transportation

For destinations like Paris CDG and Dzaoudzi (Mayotte), Air Austral offers transportation for vehicles under 4 meters in length. Shipments from Paris require coordination with a freight forwarder, ensuring secure and reliable vehicle transport.

Animal Transportation

Air Austral facilitates the transport of animals by offering AVIH cages and PETC bags. Customers can purchase these containers from the Réunion freight office or the Paris CDG airport agency prior to departure, subject to availability.

Handling of Restricted and Hazardous Items

The airline adheres to IATA regulations regarding dangerous goods. Certain items, such as infected animals, corrosive substances, and radioactive materials, are restricted from air transport. It’s essential for customers to consult Air Austral’s guidelines to ensure compliance and safety.

Cargo Tracking

To enhance customer experience, Air Austral provides tracking tools that allow clients to monitor their shipments in real time, ensuring transparency and peace of mind throughout the delivery process.

For detailed information, customers are encouraged to visit the official Air Austral website or contact their local Air Austral office.

For cargo-related inquiries, Air Austral provides dedicated customer support in various regions. The head office in Réunion Island is located at Aérogare Fret de Gillot, 97438 Sainte-Marie. Customers can reach out via phone at +262 262 48 82 68 or fax at +262 262 48 18 70. Email communication is available at [email protected]. Office hours are Monday to Friday from 8:00 AM to 11:30 AM and 1:00 PM to 3:00 PM.

In Paris, France, Air Austral’s cargo office is situated at 10 Rue du Pavé, 95704 Roissy CDG Cedex. For assistance, customers can call +33 1 48 16 77 30 or send a fax to +33 1 74 25 25 70. Email inquiries can be directed to [email protected].

For customers in Comoros, Air Austral’s office is located at Route Alliance Française, Moroni. The contact numbers are +269 773 8740 / 41 / 42, and the fax number is +269 773 8743. Email inquiries can be sent to [email protected].

In Mauritius, the office is located at 6 Rue John Kennedy, Port Louis. Customers can call +230 260 1045 or send a fax to +230 213 9319. Email communication is available at [email protected].

For European customers, the Greece office can be contacted at +30 210 3274936/937, with email support at [email protected]. The Benelux office is available at +32 2 712 64 72, and inquiries can be sent to [email protected].