Xiamen Airlines Cargo Services: Tailored Logistics Solutions
Xiamen Airlines, established in 1984, has expanded its operations to include a comprehensive range of cargo services, ensuring efficient and reliable transportation of goods across domestic and international destinations. Below is an overview of their key cargo services, each designed to meet specific logistical needs.
1. Medical and Perishable Cargo Service
Xiamen Airlines offers specialized handling for medical supplies and perishable items, such as seafood, fresh produce, and pharmaceuticals. Utilizing temperature-controlled storage and expedited processes, they ensure these sensitive goods maintain their quality throughout transit.
Key Features:
- Priority Handling: Medical and perishable cargo receive precedence, ranking just after mail, diplomatic parcels, and urgent shipments.
- Expedited Security Checks: These shipments undergo faster security procedures compared to general cargo.
- Timely Updates: Customers receive real-time tracking information and status updates during transportation.
- Flexible Consignment: Shipments can be consigned up to 1.5 hours before the designated flight’s departure.
Service Regions: Available primarily from Xiamen and Fuzhou.
2. Comprehensive Cargo Service
This service caters to high-value clients, including enterprises, institutions, and e-commerce platforms, offering end-to-end logistics solutions.
Key Features:
- Door-to-Door Shipment: Comprehensive pickup and delivery services, including repackaging and labeling.
- Express Options: Offers 12-hour, 24-hour, and 36-hour express cargo services.
- Preferential Rates: Competitive pricing structures for bulk and regular shipments.
- Priority Dispatch: Ensures expedited handling at departure ports.
- Nationwide Distribution: Facilitates terminal distribution across various provinces and cities in China.
- Personalized Logistics: Customized logistics plans and dedicated support teams.
- EDI Integration: Electronic Data Interchange services for seamless information flow.
Service Regions: Primarily available in Xiamen and Fuzhou.
3. Lithium Battery Cargo Service
Addressing the specific requirements for transporting items containing lithium batteries, such as mobile phones and laptops, Xiamen Airlines provides specialized services to ensure safety and compliance.
Key Features:
- Customized Transportation Plans: Professional teams offer tailored guidance throughout the shipping process.
- Dedicated Handling: Shipments are managed by assigned personnel and stored in specialized warehouses with 24-hour supervision.
- Enhanced Packaging: Secondary packaging is provided to prevent damage and moisture exposure during transit.
- Priority Space Allocation: Lithium battery cargo is given precedence over general cargo for space allocation.
- Real-Time Feedback: Customers receive timely updates on shipment status.
4. Express Cargo Service
Designed for small-sized shipments and parcels, this service ensures swift port-to-port air transportation with added conveniences.
Key Features:
- Flight Designation: Allows selection of specific flights for cargo transport.
- Priority Ground Handling: Expedited processing at both departure and arrival ports.
- Additional Services: Offers repackaging and express tagging upon customer request.
Service Application: Applicable to domestic cargo from Xiamen and Fuzhou, with each piece weighing below 100 kilograms, including general and valuable items.
5. Carriage of Special Goods
Xiamen Airlines is equipped to handle special cargo, including time-sensitive goods, biological products (non-dangerous), plants and plant products, live animals, human remains, dangerous goods, fresh and perishable goods, valuables, firearms, and police equipment.
Acceptance and Carriage Rules:
- Prior Consent: Special cargo requires prior approval from Xiamen Airlines and advance arrangement of flights and travel dates.
- Compliance: Shipments must adhere to regulations applicable to regular cargo, along with specific rules for special items.
Customer Care Details
For inquiries, bookings, and support, customers can contact Xiamen Airlines Cargo through the following channels:
Service Hotlines:
- Overseas: +86-592-2226666
- Mainland China: 95557
Complaint Office:
Mailing Address:
- 321 Donghuang Road, Xiamen, PR China.
Telephone: +86-592-5739888
Fax: +86-592-5739777
Email: [email protected]
For cargo-specific inquiries, customers can also reach out to the Cargo Department:
Xiamen Airlines remains committed to providing tailored logistics solutions, ensuring the safe and efficient transportation of goods to meet diverse customer needs.