Air Asia Cargo Tracking

Note : If you have any queries, you can Check out related FAQ.

The Format of the number consists 11 digits. For Example. 555 -64385724 . In above Example, First three is carrier code, next seven is the serial number and last is check digit. ( This may differ depending on your service )

AirAsia Cargo Tracking Services

AirAsia provides a range of tracking services to ensure customers can monitor their shipments efficiently. Here are the key tracking options available:

1. AirAsia Cargo Tracking via GoComet

AirAsia collaborates with GoComet to provide a secure and easy-to-use tracking platform. Customers can enter their Air Waybill (AWB) number to receive real-time updates on their shipment’s status. This ensures transparency and peace of mind throughout the shipping process.

2. AirAsia Berhad’s SmartKargo Tracking System

AirAsia Berhad uses the SmartKargo platform for cargo tracking. Customers can check their shipment’s location and current status by inputting the AWB number. This system improves cargo management efficiency and keeps customers informed at all times.

3. AirAsia India Cargo Tracking through CargoFlash

For cargo shipments within India, AirAsia India utilizes CargoFlash for tracking. Customers can track their shipments using various reference types, such as AWB number, reference number, or PO mail number. This flexibility allows users to retrieve accurate and updated information about their cargo.

4. AirAsia Red Cargo Tracking via ParcelsApp

AirAsia Red Cargo offers tracking services through a dedicated platform where customers can enter their waybill number to receive real-time updates on their shipment’s journey. This service provides visibility from departure to delivery, ensuring a smooth tracking experience.

5. AirAsia Cargo Tracking through Track-Trace

Track-Trace is a centralized platform that allows customers to track AirAsia cargo shipments. By entering the AWB number, users can quickly obtain tracking details without having to navigate multiple airline-specific platforms, making the process more convenient.

6. AirAsia Cargo Tracking via ShipsGo

ShipsGo provides advanced tracking services for AirAsia shipments, ensuring transparency throughout the cargo’s journey. Customers can monitor their shipment from booking to delivery and receive real-time updates, improving their ability to plan logistics.

7. AirAsia India Cargo Services

AirAsia India ensures safe and timely freight transportation with real-time tracking capabilities. Customers receive regular status updates on their shipments, allowing them to stay informed about their cargo’s location and estimated delivery time.

8. Indonesia AirAsia Cargo Tracking via GoComet

Indonesia AirAsia also partners with GoComet to provide cargo tracking services. Customers can enter their AWB number to access detailed tracking updates, including the estimated arrival time and shipment status, ensuring a seamless logistics experience.

AirAsia’s diverse cargo tracking solutions reflect the company’s commitment to providing reliable and efficient logistics services. Customers can choose the tracking method that best suits their needs, ensuring smooth and transparent shipment management.

Air Asia cargo customer care details:

AirAsia provides multiple customer support options for cargo-related inquiries, ensuring that customers can easily get assistance.

1. Customer Support Channels

• Virtual Assistant (AVA): AirAsia offers an online virtual assistant, AVA, which can assist with general queries regarding cargo services.
• Mobile App Support: Customers can use the AirAsia MOVE app (formerly known as the AirAsia Super App) to manage their bookings and track shipments.

2. Regional Customer Support

• AirAsia India:
  • Customer Support Line: 080-4666 2222 (Available Monday to Sunday, 8:00 AM to 9:00 PM)
  • WhatsApp Support: 63600 12345
  • Email: [email protected]
• AirAsia Malaysia:
  • Customer Support Line: +603 7809 6888 (Available Monday to Sunday, 9:00 AM to 6:00 PM)
• AirAsia Indonesia:
  • Customer Support Line: +62 21 2927 0999 (Available Monday to Sunday, 8:00 AM to 9:00 PM)

3. Sales Offices

AirAsia has sales offices in various regions for in-person cargo inquiries.

• India (General Sales Agent for Thai AirAsia X)
  • Company Name: APG Group India Private Limited
  • Address: Plot # 8 & 9, C-6 & 7, Vasant Kunj, New Delhi 110070, India
  • Contact Number: +91 11 4133 6650
  • National Help Desk: 1800-103-3587
  • Email: [email protected]
• Malaysia (KLIA2 Sales Office)
  • Location: Kuala Lumpur International Airport Terminal 2, Level 3, Departure Hall Main Terminal Building, 64000 Sepang, Selangor, Malaysia
  • Operation Hours: Monday to Sunday, 6:00 AM to 9:00 PM
• Indonesia (Jakarta Sales Office)
  • Company Name: PT Dunia Globalindo Travel
  • Address: Jl Kyai Caringin No 12B, Cideng, Kecamatan Gambir, Jakarta Pusat, Indonesia
  • Contact Number: +62 811 603 2888

4. Media Inquiries

For media-related queries, AirAsia has a dedicated communications team. However, this service is not meant for customer support.

• Email: [email protected]