Enter DHgate ePacket Tracking Order number in below column and click track button to track and trace your Parcel, Shipping, Package, Courier status and Get Estimated delivery date information online.
Note : If you have any queries about DHgate ePacket , you can Check out related FAQ.
The Format of the tracking number consists 11 digits. For Example. 555 -64385724 . In above Example, First three is carrier code, next seven is the serial number and last is check digit. ( This may differ depending on your service )
Here’s a well-structured explanation of DHgate ePacket Tracking and Cargo Services, including customer care details presented in table format:
DHgate ePacket Tracking and Cargo Services Overview
DHgate, a leading online wholesale marketplace based in China, partners with logistics providers to offer fast and affordable global shipping solutions—one of the most popular being ePacket delivery. This shipping method is specially designed for cross-border ecommerce, offering faster international shipping at competitive rates, primarily for light parcels (typically under 2 kg). Customers purchasing through DHgate can use DHgate ePacket Tracking to monitor shipments in real-time via their order dashboard or tracking platforms like 17Track or China Post. The tracking number allows users to follow the parcel’s journey from dispatch to delivery.
1. ePacket International Shipping
ePacket is a cost-effective and trackable logistics service used for small goods shipped from China and Hong Kong to over 40 countries including the US, UK, Australia, and Canada. It provides relatively quick delivery times (7–20 days) and includes door-to-door tracking updates.
2. Standard Shipping
DHgate also offers Standard Shipping for heavier or bulkier items. Though slower than ePacket, it is budget-friendly and suitable for non-urgent deliveries. Tracking is available, though updates may be less frequent than ePacket.
3. DHgate Premium Shipping
This is a faster and more secure shipping option, often handled by global carriers such as DHL, FedEx, or UPS. While more expensive, it offers expedited delivery with full end-to-end tracking and is ideal for urgent or high-value purchases.
4. Warehouse-to-Door Service
For select regions, DHgate partners with local fulfillment centers to streamline shipping, reduce customs delays, and offer doorstep delivery with reduced transit time.
DHgate ePacket Customer Care & Support Table
| Service | Details |
|---|---|
| Customer Support Portal | DHgate Help Center |
| Live Chat | Available 24/7 via the Help Center |
| Email Support | [email protected] |
| Global Customer Service Number | +1-877-927-7268 (International) |
| Tracking Assistance Page | Track Your Order |
| Working Hours | 24/7 Online Support |
| WhatsApp Support | Not officially available |