Enter Zalando Order Tracking number in below column and click track button to track and trace your Real time Courier, Parcel, Order, Package, Shipping Carrier delivery status details online.
Note : If you have any queries about Zalando Order, you can Check out related FAQ.
The Format of the tracking number consists 11 digits. For Example. 555 -64385724 . In above Example, First three is carrier code, next seven is the serial number and last is check digit. ( This may differ depending on your service )
How to Track Your Zalando Order & Cargo Services Overview with Customer Care Details
Zalando Order Tracking Overview
Once your order is placed on Zalando, you will receive a confirmation email with a tracking link as soon as your item is shipped. This link allows you to monitor your parcel’s journey in real-time. You can also go to your Zalando account → Orders → Track Package, where you’ll see the current status, estimated delivery date, and the cargo partner handling the shipment.
DHL Cargo Services
DHL is one of Zalando’s key delivery partners across many countries including Germany, Austria, and the Netherlands. Known for its wide network and fast processing, DHL handles both standard and express deliveries for Zalando.
- Key Features:
- Real-time tracking updates via DHL website or app
- SMS and email delivery notifications
- Flexible delivery options via DHL Paket App
Customer Care (DHL Germany):
Phone: +49 228 4333112
Website: www.dhl.de
Availability: Monday to Friday, 7 AM – 8 PM; Saturday, 8 AM – 2 PM
Hermes Cargo Services
Hermes is another primary cargo provider for Zalando, especially for deliveries within the UK, Germany, and parts of Central Europe. Hermes offers detailed tracking and parcel shops for easy pickups.
- Key Features:
- 24/7 tracking via Hermes website/app
- Local parcel shops for convenient collection
- Signature and safe place delivery options
Customer Care (Hermes Germany):
Phone: +49 40 593551111
Website: www.myhermes.de
Availability: Monday to Saturday, 8 AM – 8 PM
DPD Cargo Services
Zalando also works with DPD in select regions for reliable and fast logistics support. DPD is known for precise tracking and sustainable delivery options.
- Key Features:
- Predictive delivery time slots
- 1-hour delivery windows via DPD Predict
- Pickup point options available
Customer Care (DPD Germany):
Phone: +49 1806 373200
Website: www.dpd.com
Availability: Monday to Friday, 7 AM – 7 PM
UPS Cargo Services
For premium and international shipments, UPS is often used by Zalando. UPS offers superior tracking accuracy and safe handling for high-value orders.
- Key Features:
- UPS MyChoice for customized delivery options
- In-transit parcel rerouting
- Efficient global shipping
Customer Care (UPS Germany):
Phone: +49 1806 882 663
Website: www.ups.com
Availability: Monday to Friday, 8 AM – 6 PM
Zalando Customer Support
If you face any issues with tracking or delays, Zalando’s in-house customer service is very responsive.
- Customer Care (Zalando):
Phone (Germany): 0800 240 10 20 (Toll-Free)
Email: [email protected]
Website: www.zalando.de/faq
Availability: Monday to Saturday, 8 AM – 8 PM