Inside Swissport’s Global Cargo Handling Process
Swissport manages freight flows through 115 warehouses globally, offering cargo acceptance and documentation, pallet buildup and breakdown, container handling, and aircraft loading and unloading. They invest in digital tools and modern equipment, including gate and slot management systems and self-service cargo kiosks, ensuring efficient and compliant operations.
Perishable Goods Handling
To maintain the integrity of perishable goods, Swissport utilizes cold chain infrastructure with specialized storage across three temperature ranges: 15–25°C, 2–8°C, and -20°C. Features like cooled truck docks and speed gates minimize exposure to ambient temperatures. At their Nairobi cargo center, they process up to 500 tons of perishable cargo weekly, ensuring products like fresh-cut flowers reach global markets in optimal condition.
Pharmaceutical Logistics
Swissport’s Pharma Centers are equipped to handle temperature-sensitive pharmaceuticals, with 21 warehouses certified by industry bodies. This ensures a high level of end-to-end quality for life-saving organs and pharma products.
Express Handling
For urgent shipments, Swissport facilitates ultra-fast processing and quick delivery of air cargo when time is of the essence.
Forwarder Handling
Tailored to the needs of freight forwarders, Swissport’s operations include import and export facilitation, acceptance, control, consolidation, and ready-for-carriage handover to trucking companies. They also arrange door-to-door transport for shipments.
Hub Handling
Swissport provides hub handling for key customers, managing logistics and infrastructure on behalf of airlines at their hubs. Their expertise ensures seamless cargo movement for airline partners.
Through these specialized operations, Swissport ensures efficient and reliable cargo handling, supporting the global supply chain with a commitment to quality and compliance.
Swissport Cargo Inquiry: Contact Information for Assistance
- Toll-Free Number (Privacy Inquiries): (844) 297-4288
Lost and Found Services
For assistance with lost items, contact the Lost and Found department at the specific airport where your cargo was handled. Swissport provides direct contact options at various airport locations.
Local Cargo Handling Contacts
For cargo handling inquiries at specific airports, you can contact the local Swissport offices. For example, at Miami International Airport (MIA), the Cargo Handling Station Manager is Mariela Penate, who can be reached at [email protected].
Online Resources
- Cargo Tracking: Cargo shipments can be tracked through Swissport’s cargo tracking portal.
- Contact Form: General inquiries can be submitted through Swissport’s official contact form.