It’s very easy for you to know your delivery status on our online tracking website. Enter Cainiao Tracking number / Air waybill No. / AWB No. in below column and click track button to track and trace shipping tracking API, shipment batch tracking management and an option to receive automated notification.
Note : If you have any queries, you can Check out related FAQ.
The Format of the number consists 11 digits. For Example. 555 -64385724 . In above Example, First three is carrier code, next seven is the serial number and last is check digit. ( This may differ depending on your service )
Effortless Shipping with Cainiao: Tracking, Freight, and More
Cainiao offers real-time tracking for shipments through its website and partner courier platforms. International cargo freight services include air, sea, rail, and road transportation. Cross-border e-commerce logistics provide warehousing, customs clearance, and economical shipping solutions. Express delivery services include standard, expedited, same-day, and next-day shipping options. Smart warehousing solutions feature automated sorting centers, real-time inventory tracking, and global warehouses. Last-mile delivery options include doorstep delivery, pickup points, and smart lockers. Customer service is available via the official website, hotline, Cainiao app, email support, and social media channels.
Cainiao Cargo Customer Care Details
For assistance with cargo tracking, delivery inquiries, or shipment issues, customers can reach Cainiao’s customer service through the following channels:
- Official Website: https://global.cainiao.com
- Customer Service Hotline: Check the latest contact numbers on Cainiao’s official website or partner courier sites.
- Cainiao App: Available on iOS and Android for real-time tracking and customer support.
- Email Support: Available through Alibaba logistics support or Cainiao’s official contact forms.
- Social Media & Chat Support: Accessible via Alibaba’s support channels for instant assistance.